Login Issues

It’s always a pain when you forget your password.

We have hundreds of people successfully log into our website every day to access our restricted articles but if you are having problems please read on…

****PLEASE NOTE**** This website has two separate log in systems. One for our online store and the other to log into our website. To gain access to our restricted articles you will need to register yourself on our website by clicking on this link. We are investigating merging the two systems so that you will use the same log in details for the store and the website content but for the moment these will remain separate.

Registering on our website:
When you register an email will be sent to you containing a link to verify your email address. When you click on that link your registration details will be verified and you will then be able to log into our website using the details you supplied. You will not get access to our site until you click on the confirmation link in the e-mail we send to you after you register on our website.

How to reset your password
In the first instance please use the “Forgot your password?” link on the login page and follow the directions.

When you enter your e-mail address a email will be sent to you containing a link to verify your email address. When you click on that link your email address will be verified and you will then be emailed a new password.

It’s important to wait for the password reset e-mail to come through then follow the process until your password is reset. This many take a while for the e-mail to come through to you if your e-mail is slow. If you submit your e-mail address again using the password reset form you may get out of sync with the password rest process and it will fail. This is because your password is reset every time you submit your e-mail using the password reset form and the link on any previous password reset e-mails that you get from us will no longer be valid. If you get into this loop it can become quite frustrating. This is the main reason for password reset failure.

Click here to reset your password on our main website:
http://www.cycling-inform.com/login/reset?index_php?option=com_user

Click here to reset your password on our store:
https://www.cycling-inform.com/store/login.php?action=reset_password

Sometimes people have issues when they have several e-mail addresses and forget the one that they used to log in. If this is happening to you then you may need to try several of your e-mail addresses before you get the right one to be reset.

Continuing to have problems?
If you continue to have problems we can manually reset your password for you. We are able to resolve all log in issues when you contact us.

You can either sent us a password reset request using the contact us form:

http://www.cycling-inform.com/contact-us

Or you can contact us during office hours Office hours – Mon-Fri 10:30 am till 4:00 pm AEST by calling 0417 598 817.

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