We endeavour to respond to email support within 48 hours during the working week (Australian Central Standard Time ACST). Sometimes, due to heavy times of coaching enquiries, it may take a little longer. NOTE: The Cycling-Inform office closes annually between the last week of December and the third week of January as well as Australian public holidays. Limited support will be available during these times so you may expect delays in the response to your support requests. Please note that our office hours are: Mon-Fri 9:30 am till 4:00 pm ACST (Australian Central Standard Time) or ACDT (Australian Central Daylight Time) during daylight savings.